General conditions

Chamonix Holidays Booking Conditions

The following Booking Conditions form the basis of your contract with Chamserve Limited  t/a Chamonix Holidays, Registered in England and Wales with company number 5957528, 20 Starts Close, Orpington, Kent, BR6 8NU.  Please read them carefully as they set out our respective rights and obligations.  By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

Except where otherwise stated, these booking conditions only apply to accommodation which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “accommodation”, “booking”, “contract”, or “arrangements” mean such accommodation arrangements unless otherwise stated.

In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires.  “We”, “us” and “our” means Chamserve Limited  t/a Chamonix Holidays. 

1.         Making your booking

The first named person on the booking (“party leader”) must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made.   By making a booking the party leader confirms that he/she is so authorised.   The party leader is responsible for making all payments due to us.  The party leader must be at least 18 when the booking is made.

Subject to the availability of your chosen accommodation, we will confirm your booking by issuing a confirmation invoice. This invoice will be sent to the party leader.  Please check this invoice carefully as soon as you receive it.  Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.  We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out. We will do our best to rectify any mistake notified to us outside this time limit but you must meet any costs involved in doing so.

If you wish to, you may contact us by e-mail for any of the reasons mentioned in these Booking Conditions (for example, to request an amendment) providing you do so to

2.         Payment

In order to confirm your chosen accommodation, a deposit of 30% of the cost of the accommodation (or full payment if booking within 60 days of arrival) must be paid at the time of booking. 

The balance of the accommodation cost must be received by us not less than 60 days prior to departure.  This date will be shown on the confirmation invoice.  Please note we do not send reminders.  If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking.   In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 7 depending on the date we reasonably treat your booking as cancelled.

3.         Your contract

A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader].  We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). 

4.         The cost of your holiday

Please note, changes and errors occasionally occur.  You must check the price of your chosen accommodation at the time of booking.

We reserve the right to increase/decrease and correct errors in advertised prices at any time before your accommodation is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.

Prices quoted are based on a standard capacity which is shown on each individual property listing. Studios and one bedroom properties are subject to an additional charge of £50.00 per person and properties with two bedrooms or above are subject to an additional charge of £100.00 per person over this capacity.

5.         Special requests and medical conditions / disabilities

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part.  Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you. 

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request.  All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. 

If you or any member of your party has any medical condition or disability which may affect your stay or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking.  In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your stay develops after your booking has been confirmed.   If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details. 

6.         Changes by you

Should you wish to make any changes to your confirmed accommodation, you must notify us in writing as soon as possible.  Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.  Where we can, an amendment fee of £30.00 per person will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. A change of dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the accommodation price where, for example, the basis on which the price of the original accommodation was calculated has changed.

If any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing we are notified not less than 14 days before departure.  Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £30.00 must be paid before the transfer can be effected. Any overdue balance payment must also be received.

7.         Cancellation by you

Should you need to cancel your accommodation once it has been confirmed, the party leader must immediately advise us in writing.  Your notice of cancellation will only be effective when it is received in writing by us at our offices.  As we incur costs from the time we confirm your booking, the following cancellation charges will be payable.  Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable excluding amendment charges.  Amendment charges are not refundable in the event of cancellation. 

Period before departure within which written notification of cancellation is received by us & charge:                       

More than 60 days - Loss of deposit

60 to 15 days - 50%

14 to 0 days- 100%

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy.  Claims must be made directly to the insurance company concerned.

8.         Insurance

You must have adequate travel insurance for your chosen holiday.  It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you.   We do not check insurance policies. 

9.         Changes and cancellation by us

Occasionally, we have to make changes to and correct errors in advertisements and other details both before and after bookings have been confirmed and cancel confirmed bookings.  Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.  

10.        Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure".  In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, epidemics, adverse weather conditions, avalanche, fire and all similar events outside our control.

11.       Our Liability to you

Our obligation to you is to make sure that we use reasonable skill and care in making your booking and arranging your accommodation, as well as using reasonable skill and care in choosing the suppliers concerned.

Please note, in addition we do not accept responsibility for any other services you may book. This includes, for example, any additional services or facilities which your accommodation provider or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any excursion you purchase in resort. Please also see clause 16.

As set out in these booking conditions, we limit the maximum amount we may have to pay you for any claims you may make against us.  You must ensure you have appropriate travel insurance to protect your personal belongings

For all claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is the price of the booking (excluding amendment charges) paid by or on behalf of the person(s) affected in total. 

Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees. Additionally we cannot accept liability for any business losses including self employed loss of earnings.

Please note: At certain times, accommodation or room facilities may become unavailable due to maintenance, weather conditions, or other reasons beyond our control.  We will attempt to keep you informed about any such availability prior to your arrival but this may no always be possible. If any facility is a significant reason for your choice of accommodation you should contact us prior to your arrival. 

12.        Complaints and problems

In the unlikely event that you have any reason to complain or experience any problems with your accommodation whilst away, you must immediately inform our local representative or agent (if we have one) and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative/agent and the supplier as soon as possible. If we do not have or you cannot contact our local representative or agent and any complaint or problem is not resolved to your satisfaction by the supplier, you must contact us in the UK using the contact details we have provided you with during your stay, giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to resolve it.  Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the UK giving your booking reference and full details of your complaint. Only the party leader should write to us. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. If you fail to follow this simple complaints procedure, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.

13.        Damage and Security Deposit

Unless otherwise agreed, a security deposit of £100 per advertised bed space at the accommodation booked is required at the time of full or final payment, or on arrival as a deferred credit card payment.  This payment will be returned within 2 weeks of departure, less any costs incurred for cleaning and damages reported (please also see clause 14 below).

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party.  Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

If on arrival you notice anything damaged you must report this within 24hours to us. If any member of your party cause damage during your stay you will be liable to pay for a “like for like” replacement of the damaged/missing items before departure. If you do not pay and /or the damage is not reported to us the security deposit will be used to pay for such items. 

The following fees plus an administration fee of £30 will be payable where in our reasonable opinion:

£30 per hour of general cleaning is required; you are expected to leave the accommodation in a reasonable state.

£30 plus the cost of replacement of each key set, remote control, lost or not returned keys as directed.

£30 if rubbish bags are left in the accommodation and not placed in the external communal rubbish bins.

£30 if the dishwasher is not emptied or washing not completed with items placed in cupboards where found.

£30 if used bed linen and towels (Excluding mattress protectors) are not placed in bath/shower room prior to departure.

£100 if skis/Snowboards/Boots and other related outdoor equipment are stored anywhere other than the designated lockers and storage or worn within the building.

Any costs incurred, including legal expenses, by us collecting any outstanding monies will be paid you in addition to the aforementioned..

14.        Behaviour

Please note that smoking is not allowed in any accommodation. Pets of all descriptions are also not allowed unless express prior written agreement has been obtained from us. In addition we expect all clients to have consideration for other people. 

If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party contravenes the above rules or behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the accommodation of the person(s) concerned.  In this situation, the person(s) concerned will be required to leave the accommodation.  We will have no further responsibility toward such person(s).  No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

15.        Conditions of suppliers.

Your accommodation is provided by an independent supplier.  The supplier provide your accommodation in accordance with its own terms and conditions.  Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable international conventions.  Copies of the relevant parts of these terms and conditions and of the international conventions are available on request from ourselves or the supplier concerned.

16.       Excursions, activities and general area information

We may provide you with information (before your arrival and/or when you are at your accommodation) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. If we do assist you with booking any arrangements we do so only as your agent and accordingly we cannot accept any liability on any basis in relation to such activities or excursions. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.

We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity will take place as these services are not under our control. If you feel that any of the activities or excursions referred to on our website and in our other advertising material and which are not part of our contract are vital to the enjoyment of your accommodation, write to us immediately and we will tell you the latest known situation.

17.        Passports, visas and health requirements

British citizens and passport holders require a passport valid for the duration of their stay and no visa is required. Requirements may change and you must check the up to date position in good time before departure. A full British passport presently takes approximately 2 to 6 weeks to obtain.  If you or any member of your party is 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your stay.  The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.  

It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre Information on health abroad is also available on  At present we are not aware of any compulsory health requirements applicable to British citizens taking any of the accomdation featured by us. You should obtain an EHIC (European Health Insurance Card) prior to departure from An EHIC is not a substitute for travel insurance. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information.

It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before arrival.  All costs incurred in obtaining such documentation must be paid by you.  We regret we cannot accept any liability if you are refused entry into any country due to failure on your part to carry all required documentation.  If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

18.        Foreign Office Advice

The Foreign and Commonwealth Office publishes regularly updated travel information on its website which you are recommended to consult before booking and in good time before your arrival at the accommodation.

19.        Website / advertising material accuracy

The information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change.  You must therefore ensure you check all details of your chosen accommodation (including the price) with us at the time of booking. 

20.        Safety standards

Please note as a general rule, the safety standards in France will not be the same as the UK and may sometimes be lower.

21.        Privacy Policy 

Chamonix Holidays ("us", "we", or "our") operates (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. 

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but this data is purely statistical and cannot be used to identify individual users. Cookies are not used to collect any other information from visitors to the website.

Making an enquiry: If you make an enquiry with us via email, telephone, website, our social media channels or any third party channel, we will only use the data that you provide to respond to you regarding that specific enquiry. If you request specific accommodation, we may also provide you with details of other chalets & apartments that we feel might be of interest. If we do not hear back from you regarding our offers, we may after a short period of around one week, re-contact you with a reminder of the offers provided in the previous correspondence. After approximately one month we may re-contact you with an offer that you can use in the future should you wish to get in touch with us again. Your contact details are held securely and password protected, and will not be passed to a third party.

Making a booking: When you make a booking with us, either via our website, or via a third party website who provide us with your contact details, we will use that data in order to complete your booking with us. The data we will collect (for example: name, email, telephone number, payment details) is held securely in our booking system and is used to help us to manage your booking. Within a few days of booking, we may telephone you to discuss your booking with us. We may also contact you via email and potentially again via telephone to help to arrange everything you need for your holiday with us. If you choose to book any services and activities with us during your holiday (for example airport transfers) then your contact details may be provided to the third party responsible for organising that service with you. After your departure we may again contact you to ask for feedback on your holiday and to leave a review. After your booking, we will hold your details within our secure database and your email will be added to our mailing list to receive news and offers from Chamonix Holidays. We will not pass your details onto any third parties excluding the examples above.

Your contact details will be held on our database by Chamonix Holidays until such time as you choose to have these removed or until they are no longer active. You may request details of personal information which we hold about you. If you would like a copy of the information held on you please contact us. Also, if you wish to have your details removed from our database then please contact Scott Hall on or call +443333601112.

Your Rights

In this section we have summarised your rights as set out in the Data Protection law. For full details please consult the relevant regulatory authorities. Your principle rights are:

(a) the right to access

(b) the right to rectification

(c) the right to erasure

(d) the right to restrict processing

(e) the right to object to processing

(f) the right to data portability

(g) the right to object to direct marketing & the right to withdraw consent

You have the right to ask for confirmation of whether we process your personal data or not, and where we do, you can have access to the personal data we hold.

If you believe the data we are holding is inaccurate or misleading, then you have right to request that it is rectified.

In some circumstances, you have the right to ask for us to delete your data. For example, where your personal data is no longer required for the reason it was collected, or you have removed your consent for us to contact you. However, we cannot remove your personal data where it is need for legal of accounting purposes.

In some circumstances, you have the right to restrict the processing of your personal data. For example, if you have raised a complaint regarding the processing of your data, then we will ‘restrict processing’ whilst your complaint is investigated.

You have the right to data portability. This means you have the right to request the data we hold and use it for your own purposes in the format supplied to you.

You have the right to object to direct marketing. As explained in this policy Chamonix Holidays will only send you direct marketing where you have already made a booking with us and consented to us contacting you. You can request to be unsubscribed to such marketing at any time.

Data Security

We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.

Integrity of Data

We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.

International transfers of your personal data

Any data transfers outside of the EEA comply with the Articles 27 and 28 of the Data Protection Act.


Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.


Any queries relating to our collection or use of personal information should be addressed to

Log Data 

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). 

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. 

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this … 

The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics.


We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. 

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. 


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. 

Changes To This Privacy Policy 

This Privacy Policy is effective as of 25/05/2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. 

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. 

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. 

Contact Us 

If you have any questions about this Privacy Policy, please contact us at