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Terms & Conditions

Chamonix Holidays Booking Conditions

 

The following Booking Conditions form the basis of your contract with Chamserve Limited  t/a Chamonix Holidays, Registered in England and Wales with company number 5957528, 20 Starts Close, Orpington, Kent, BR6 8NU.  Please read them carefully as they set out our respective rights and obligations.  By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

 

Except where otherwise stated, these booking conditions only apply to accommodation which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “accommodation”, “booking”, “contract”, or “arrangements” mean such accommodation arrangements unless otherwise stated.

 

In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires.  “We”, “us” and “our” means Chamserve Limited  t/a Chamonix Holidays. 

 

1.         Making your booking

 

The first named person on the booking (“party leader”) must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made.   By making a booking the party leader confirms that he/she is so authorised.   The party leader is responsible for making all payments due to us.  The party leader must be at least 18 when the booking is made.

 

Subject to the availability of your chosen accommodation, we will confirm your booking by issuing a confirmation invoice. This invoice will be sent to the party leader.  Please check this invoice carefully as soon as you receive it.  Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.  We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out. We will do our best to rectify any mistake notified to us outside this time limit but you must meet any costs involved in doing so.

 

If you wish to, you may contact us by e-mail for any of the reasons mentioned in these Booking Conditions (for example, to request an amendment) providing you do so to info@chamonixholidays.com

 

2.         Payment

 

In order to confirm your chosen accommodation, a deposit of 30% of the cost of the accommodation (or full payment if booking within 10 weeks of arrival) must be paid at the time of booking. 

 

The balance of the accommodation cost must be received by us not less than 8 weeks prior to departure.  This date will be shown on the confirmation invoice.  Please note we do not send reminders.  If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking.   In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 7 depending on the date we reasonably treat your booking as cancelled.

 

3.         Your contract

 

A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader].  We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). 

 

4.         The cost of your holiday

 

Please note, changes and errors occasionally occur.  You must check the price of your chosen accommodation at the time of booking.

 

We reserve the right to increase/decrease and correct errors in advertised prices at any time before your accommodation is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.


Prices quoted are based on a standard capacity which is shown on each individual property listing. Studios and one bedroom properties are subject to an additional charge of £50.00 per person and properties with two bedrooms or above are subject to an additional charge of £100.00 per person over this capacity.

 

 

5.         Special requests and medical conditions / disabilities

 

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part.  Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you. 

 

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request.  All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. 

 

If you or any member of your party has any medical condition or disability which may affect your stay or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking.  In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your stay develops after your booking has been confirmed.   If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking or the condition / disability develops after booking, cancel when we become aware of these details. 

 

6.         Changes by you

 

Should you wish to make any changes to your confirmed accommodation, you must notify us in writing as soon as possible.  Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.  Where we can, an amendment fee of £30.00 per person will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. A change of dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the accommodation price where, for example, the basis on which the price of the original accommodation was calculated has changed.

 

If any member of your party is prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing we are notified not less than 14 days before departure.  Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £30.00 must be paid before the transfer can be effected. Any overdue balance payment must also be received.

 

7.         Cancellation by you

 

Should you need to cancel your accommodation once it has been confirmed, the party leader must immediately advise us in writing.  Your notice of cancellation will only be effective when it is received in writing by us at our offices.  As we incur costs from the time we confirm your booking, the following cancellation charges will be payable.  Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable excluding amendment charges.  Amendment charges are not refundable in the event of cancellation. 

 

Period before departure within which written                           Cancellation charge

notification of cancellation is received by us                           

 

More than 56 days                                                                     Loss of deposit

28 to 56 days                                                                            50%

15 to 27 days                                                                            75%

0 to 14 days                                                                              100%

 

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy.  Claims must be made directly to the insurance company concerned.

 

8.         Insurance

 

You must have adequate travel insurance for your chosen holiday.  It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you.   We do not check insurance policies. 

 

9.         Changes and cancellation by us

 

Occasionally, we have to make changes to and correct errors in advertisements and other details both before and after bookings have been confirmed and cancel confirmed bookings.  Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.  

 

10.        Force Majeure

 

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure".  In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, avalanche, fire and all similar events outside our control.

 

11.       Our Liability to you

 

Our obligation to you is to make sure that we use reasonable skill and care in making your booking and arranging your accommodation, as well as using reasonable skill and care in choosing the suppliers concerned.

 

Please note, in addition we do not accept responsibility for any other services you may book. This includes, for example, any additional services or facilities which your accommodation provider or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any excursion you purchase in resort. Please also see clause 16.

 

As set out in these booking conditions, we limit the maximum amount we may have to pay you for any claims you may make against us.  You must ensure you have appropriate travel insurance to protect your personal belongings

 

For all claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is the price of the booking (excluding amendment charges) paid by or on behalf of the person(s) affected in total. 

 

Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees. Additionally we cannot accept liability for any business losses including self employed loss of earnings.

 

Please note: At certain times, accommodation or room facilities may become unavailable due to maintenance, weather conditions, or other reasons beyond our control.  We will attempt to keep you informed about any such availability prior to your arrival but this may no always be possible. If any facility is a significant reason for your choice of accommodation you should contact us prior to your arrival. 

 

 

12.        Complaints and problems

 

In the unlikely event that you have any reason to complain or experience any problems with your accommodation whilst away, you must immediately inform our local representative or agent (if we have one) and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative/agent and the supplier as soon as possible. If we do not have or you cannot contact our local representative or agent and any complaint or problem is not resolved to your satisfaction by the supplier, you must contact us in the UK using the contact details we have provided you with during your stay, giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to resolve it.  Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 28 days of your return to the UK giving your booking reference and full details of your complaint. Only the party leader should write to us. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. If you fail to follow this simple complaints procedure, your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.

 

13.        Damage and Security Deposit

 

Unless otherwise agreed, a security deposit of £100 per advertised bed space at the accommodation booked is required at the time of full or final payment, or on arrival as a deferred credit card payment.  This payment will be returned within 2 weeks of departure, less any costs incurred for cleaning and damages reported (please also see clause 14 below).

 

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party.  Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

 

If on arrival you notice anything damaged you must report this within 24hours to us. If any member of your party cause damage during your stay you will be liable to pay for a “like for like” replacement of the damaged/missing items before departure. If you do not pay and /or the damage is not reported to us the security deposit will be used to pay for such items. 

 

The following fees plus an administration fee of £30 will be payable where in our reasonable opinion:

 

£30 per hour of general cleaning is required; you are expected to leave the accommodation in a reasonable state.

£30 plus the cost of replacement of each key set, remote control, lost or not returned keys as directed.

£30 if rubbish bags are left in the accommodation and not placed in the external communal rubbish bins.

£30 if the dishwasher is not emptied or washing not completed with items placed in cupboards where found.

£30 if used bed linen and towels (Excluding mattress protectors) are not placed in bath/shower room prior to departure.

£100 if skis/Snowboards/Boots and other related outdoor equipment are stored anywhere other than the designated lockers and storage or worn within the building.

 

Any costs incurred, including legal expenses, by us collecting any outstanding monies will be paid you in addition to the aforementioned..

 

14.        Behaviour

 

Please note that smoking is not allowed in any accommodation. Pets of all descriptions are also not allowed unless express prior written agreement has been obtained from us. In addition we expect all clients to have consideration for other people. 

 

If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party contravenes the above rules or behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the accommodation of the person(s) concerned.  In this situation, the person(s) concerned will be required to leave the accommodation.  We will have no further responsibility toward such person(s).  No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

 

15.        Conditions of suppliers.

 

Your accommodation is provided by an independent supplier.  The supplier provide your accommodation in accordance with its own terms and conditions.  Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable international conventions.  Copies of the relevant parts of these terms and conditions and of the international conventions are available on request from ourselves or the supplier concerned.

 

16.       Excursions, activities and general area information

 

We may provide you with information (before your arrival and/or when you are at your accommodation) about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. If we do assist you with booking any arrangements we do so only as your agent and accordingly we cannot accept any liability on any basis in relation to such activities or excursions. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.

 

We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity will take place as these services are not under our control. If you feel that any of the activities or excursions referred to on our website and in our other advertising material and which are not part of our contract are vital to the enjoyment of your accommodation, write to us immediately and we will tell you the latest known situation.

 

17.        Passports, visas and health requirements

 

British citizens and passport holders require a passport valid for the duration of their stay and no visa is required. Requirements may change and you must check the up to date position in good time before departure. A full British passport presently takes approximately 2 to 6 weeks to obtain.  If you or any member of your party is 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your stay.  The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.  

It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth.  At present we are not aware of any compulsory health requirements applicable to British citizens taking any of the accomdation featured by us. You should obtain an EHIC (European Health Insurance Card) prior to departure from www.ehic.org.uk. An EHIC is not a substitute for travel insurance. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information.

 

It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before arrival.  All costs incurred in obtaining such documentation must be paid by you.  We regret we cannot accept any liability if you are refused entry into any country due to failure on your part to carry all required documentation.  If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

 

18.        Foreign Office Advice

 

The Foreign and Commonwealth Office publishes regularly updated travel information on its website www.gov.uk/foreign-travel-advice which you are recommended to consult before booking and in good time before your arrival at the accommodation.

 

19.        Website / advertising material accuracy

 

The information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change.  You must therefore ensure you check all details of your chosen accommodation (including the price) with us at the time of booking. 

 

20.        Safety standards

 

Please note as a general rule, the safety standards in France will not be the same as the UK and may sometimes be lower.

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